Privacy Policy for BusinessBoost

Last Updated: November 8, 2024

Thank you for choosing Business Boost ("we," "us," or "our"). This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our website at https://Business Boost.au and our social media management services.

1. Information We Collect

1.1 Personal Information
- Name and contact details
- Email address
- Business information
- Payment information (processed securely through Stripe)
- Social media account credentials (encrypted)
- Marketing preferences

1.2 Technical Data
We collect technical data through Google Analytics and Plausible Analytics, including:
- IP addresses
- Device information
- Browser type and version
- Operating system
- Usage patterns and behavior
- Website interaction data

1.3 Social Media Data
When you connect your social media accounts, we may access:
- Account information
- Post history
- Engagement metrics
- Follower data
- Other information necessary for service delivery

2. How We Use Your Information

We use your information to:
- Provide our social media management services
- Process payments
- Analyze and improve our services
- Send service updates and marketing communications
- Automate social media posting (only with explicit approval)
- Monitor service performance
- Provide customer support

3. Data Security

3.1 Storage and Protection
- All data is encrypted at rest and in transit
- Social media credentials are stored using enterprise-grade encryption
- We utilize secure AWS infrastructure
- Regular security audits and updates are performed

3.2 Data Retention
- Active account data is retained while your account is active
- Backup data is retained for 30 days
- Analytics data is retained for 12 months
- You can request data deletion at any time

4. Third-Party Services

We work with trusted third-party services:
- Stripe for payment processing
- Google Analytics and Plausible for analytics
- AWS for infrastructure

These services have their own privacy policies and security measures.

5. Your Rights and Controls

You have the right to:
- Access your personal information
- Request data deletion
- Withdraw consent for data processing
- Modify your information
- Export your data
- Opt-out of marketing communications

To exercise these rights, contact support@Business Boost.au

6. Cookie Policy

We use cookies for:
- Essential website functionality
- Analytics and performance tracking
- User preference storage
- Session management

7. Data Deletion

Upon request, we will:
- Delete your personal information
- Remove connected social media accounts
- Delete automated posting schedules
- Remove analytics data where possible

Some information may be retained for legal compliance.

8. Children's Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect information from children.

9. Marketing Communications

We may send you:
- Service updates
- Product announcements
- Marketing materials

You can opt out of marketing communications at any time.

10. Changes to Privacy Policy

We may update this policy to reflect:
- Service changes
- Legal requirements
- Security improvements

We will notify you of significant changes via email.

11. Contact Us

For privacy concerns or data requests:
Email: support@Business Boost.au

12. Australian Privacy Principles

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). For more information about your privacy rights, visit www.oaic.gov.au

By using Business Boost, you consent to the collection and use of information as described in this Privacy Policy.